NEW YORK CITY

Payment Policies:

All the details you'll need, including the class schedule, what to wear and a link to directions, are on this website.

All classes require registration, to prevent overcrowding. If you prepay and we have to cancel the class for ANY reason you will receive a full refund.

Short notice cancellations and class substitutions cost us money and harm this small independent business. Our refund policies are lenient compared to standard university policies, but we do not offer refunds casually. We can't afford to.

If you have a gift certificate someone bought for you, you can use it in any class which is not held as a charity or benefit, but you must still register ahead of time and are still subject to class space availability and refund and payment policies. The size of a scheduled class is based on sightlines, space, number of props available, etc., and is not arbitrary or negotiable.

If your class (that is any scheduled class or series) or event (such as a bachelorette, birthday, or other private party) allows a deposit (not all classes do), that deposit is fully refundable up to ten days before the event, and 50% refundable up to a week before the event. After that it is nonrefundable and nontransferable.

Parties or private lessons or events booked less than a week in advance must be paid in full in advance. If you have to cancel we will refund all but your $100 deposit. Change of date is the same for us as a cancellation because we still had to reserve your time slot and turn down other people who might have been interested.

For parties, you may not consider your reservation confirmed until we have received a deposit. If we don't hear from you for awhile and don't receive a deposit, we will assume you have changed your plans.

We repeat, if we cancel for ANY reason--bad weather, accident, sudden death--we will refund your payment as quickly as we can, even if it is difficult for us to repay you, even if it costs us additional money. Keeping in mind that we respect you so much, and want your respect so much, that we consider it our duty and our responsibility to do so, now understand how you may respect us. We are not a chain or franchise but an independently owned and operated neighborhood business with decent but limited means.

We are not like the airlines who will overbook a flight. When you purchase a slot in one of our classes, you really own it, and no one else can have it whether you show up or not. It's as if you'd rented a hotel room--not one else can stay in it whether or not you sleep there. If you cancel right before a class or series, we can't give you a refund or credit because it would cost us every penny of what you paid, since there isn't time for us to offer someone else the slot. Even if we keep your deposit we still lose out on the balance someone who really wanted to attend would have paid (for this reason we can also NOT offer partial series attendance). If you can't make a class during a series, we can't offer you a substitute class, because we can't refill a slot in a series. It's as if you rented a car and didn't drive it--it's still the case that no one else could drive it during the day you had it rented. You may, however, offer it to a friend and have them pay you, as long as you let us know someone else will be attending in your place. But we will not be responsible for collecting from them.

Repeat, if you pay a deposit, your deposit is fully refundable up till 10 days before the class. From 10-7 days, it is 50% refundable. From 7-1 days, it is not refundable. Sorry for the tough love, it's the only way we can survive!

If you have paid a deposit on a series, you will be invoiced for the balance 10-7 days before the class series begins, and must pay it within three days or you will lose both your slot in the class and your deposit. We won't have time to fill your slot with a paying student!

We've had to start requiring deposits because we were believing that classes were full due to the number of reservations made, turning away people who wanted to make reservations because the classes were full, then having a 50% no-show in some classes. If this were to continue, it would put us out of business. If you look at the refund policies of other schools, you'll find ours is quite lenient.

If you cancel without sufficient notice you cost the school money. All classes are limited re number of students in order to ensure the quality of the class experience. If the class is sold out, there is usually a waiting list. If you cancel with too short of notice we do not have time to contact any of those on the list. The School is an independent, local business, not a corporation that can absorb unreasonable costs.

Be very clear about which email address you want to use to communicate with you if it is not the same as your paypal email address.

If these policies change, the policy that will be in place will be the one that was stated at the time you made your reservation.

You can view Fluid Media's Ebay feedback to decide if you believe I am a safe person to whom to make a prepayment or deposit.

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